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Emmanuel
Account Manager & Customer Service Specialist with over 8 years of experience
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Competencies
Established and maintained strong client relationships that foster long-term loyalty and repeat business.
Provided bilingual technical support for DSL internet and telecom services, resolving connectivity issues efficiently.
Managed customer accounts, fulfilled needs, and drove sales through effective communication and relationship building.
Utilized CRM tools and maintained organized data to support sales prospecting and customer follow-ups.
Delivered customer and technical support in both English and Spanish to diverse client bases.
Languages
Summary
Over 8 years of proven success in customer service, sales, and account management roles. Adept at building positive client relationships, providing technical support, and managing high-pressure escalations. Bilingual in English and Spanish, highly organized, and dedicated to customer satisfaction.
Key Achievements
- Built strong client relationships leading to increased customer satisfaction and loyalty.
- Handled complex service escalations, resolving high-risk cases for customer retention.
- Developed bilingual communication skills enhancing support and sales effectiveness.
Experience
ACCOUNT MANAGER
Responsible for direct customer interaction, Answering inquiries, Evaluating needs and fulfilling requests, Establish customer needs and create strong relationships to drive sales and repeat business.
SALES DEVELOPMENT REPRESENTATIVE
Focused on high-volume outbound prospecting, Qualifying leads, Handling objections, Setting appointments, Kept everything organized in the CRM, Worked closely with the sales team to ensure smooth hand-offs and strong client relationships.
BILINGUAL DSL TECHNICAL SUPPORT
Delivered bilingual technical and customer support for DSL internet and telephone services, Troubleshooting connectivity and service issues, Ensuring timely resolution and high customer satisfaction.
RETENTION / SAVE-IT TEAM & SUPERVISOR ESCALATIONS
Managed supervisor-level escalations for DSL customers with complex service issues, Resolved high-risk cases involving potential service cancellations, Identified root causes and implemented effective solutions to retain customers and improve satisfaction.