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Customer Support Specialist with 3+ years in Telecommunications & Tech
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Competencies
Delivered technical and customer service support via multiple channels in a high-volume environment.
Handled and resolved technical issues related to software, portals, and devices at Oracle and in retail settings.
Assisted customers with service plans and upsold products, driving revenue and customer satisfaction.
Effectively communicated with clients, internal teams, and management across diverse service environments.
Proficient in Oracle, Amdocs CRM, Outlook, Slack, Hyperion, Citrix, and Sabre to manage customer data and workflows.
Education
Languages
Summary
Experienced in delivering technical support, customer service, and sales across telecommunications and technology sectors. Skilled in troubleshooting, client communication, and CRM systems. Committed to optimizing customer satisfaction and operational efficiency.
Key Achievements
- Provided first level support at Oracle, handling technical issues for international clients using 25+ applications.
- Leveraged technical and communication skills to assist customers and internal teams, ensuring timely problem resolution.
- Built customer relationships and upsold products at AT&T, meeting sales goals and improving client satisfaction.
Experience
Customer Service Analyst-2
Being part of a Global Customer Support Organization I served international customers while performing support as a Customer Support HUB Analyst and was responsible for duties such as translation, responding to Service Requests, responding to incoming phone calls, Emails and live Chat channels...
Account Manager- Sales Consultant
Assisted customers over the telephone with orders and/or billing related issues and escalations. Negotiated and prepared service order requests for installation, removal or changes of broadband internet, cable tv and telephone service., Accessed multiple databases and systems and retrieved and...
Retail Sales Associate
Proactively engaged with a broad range of customers in a highly-traffic retail environment. Used digital tools, communicated effectively, educated customers, and showcased the value of the brand., Recommended wireless solutions, and an onboarding solution to help customers understand the device...
Sales Associate
Determined client's home furnishing needs and design and recommended and tailored the best solution to fit their budget and needs., Met and exceeded weekly/monthly sales revenue and margin goals. Developed and maintained customer relationships in order to generate future sales...