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Jesua
Customer Service y Ventas con experiencia en soporte y gestión de cuentas
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Competencies
Proveer soporte técnico y ventas a clientes en telecomunicaciones, seguros y farmacia, garantizando satisfacción y fidelización.
Manejo y actualización de documentos relacionados con cargas, seguros y cuentas de clientes, asegurando precisión y cumplimiento.
Realización de llamadas en frío y promoción de productos, logrando ampliar la cartera de clientes y cumplir con objetivos de venta.
Organización y seguimiento de cargas, scheduling de transporte y gestión de entregas con atención al detalle y puntualidad.
Utilización de plataformas como Salesforce y Oracle para gestión de datos, seguimiento de cargas y atención al cliente.
Education
Languages
Summary
Experiencia en soporte técnico, ventas y gestión de cuentas en sectores de telecomunicaciones, seguros, farmacia y logística. Competente en sistemas CRM, documentación y coordinación de cargas.
Key Achievements
- Amplia experiencia en atención al cliente multicanal, incluyendo soporte técnico y ventas en diferentes industrias.
- Gestión efectiva de documentación y coordinación logística en empresas de transporte y logística.
- Habilidad en manejo de sistemas CRM, plataformas de seguimiento de cargas y gestión de inventarios de clientes.
Experience
Customer Service Agent and Sales Agent
Assisted with Acquiring data from customers to connect them with a licensed agent so that they could have their insurance up to date or enroll into it., Assisted with cold calling customers to promote and sell them insurance policies that they could apply and be covered.
Customer Service Agent for Xfinity Mobile (Comcast)
Assisted customers with their mobile lines providing troubleshooting of their devices or reporting technical issues they may have encountered with their devices or network., Assisted with sales for new phone lines customers requested or needed or even selling new devices customers were interested...
Customer Service Agent for CVS Pharmacy
Managed Customers accounts in regard to their medications and as well programs they were enrolled., Helped Customers with placing their shop orders, as well as their medication orders., Assisted on the OTC department (over the counter department) helping customers covered by insurance, acquire...
Carrier compliance
Managed documents required by the brokers for connecting loads with carriers., Maintained all information up to date on the system and maintained all carrier information in order., Updated payment method for the carriers and Aswell revised all insurance policies and established if they were...