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Jessica
Customer Service Supervisor / Operations Manager Assistant
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Competencies
Experiencia demostrada en Customer Service Operations.
Experiencia demostrada en Team Supervision.
Experiencia demostrada en Management Support.
Experiencia demostrada en KPI Monitoring.
Experiencia demostrada en Coaching & Performance Improvement.
Education
Languages
Summary
Customer Service Supervisor / Operations Manager Assistant buscando nuevas oportunidades
Experience
Customer Service Supervisor / Operations Manager Assistant
Led and supported a team of 30+ agents across customer service and invoice-related operations.. Monitored team KPIs, productivity, call quality, attendance, and payroll hours; provided individual coaching and performance feedback.. Supported management with staffing coordination, client meetings, operational updates, presentations, and follow-through on team priorities.. Handled agent escalations, workplace concerns, day-to-day operational issues, and technical troubleshooting to maintain service continuity.. Helped reinforce procedures, accountability, service quality, and performance expectations across the team.
Independent Business Operations
Oversee customer service, scheduling, service standards, vendors, operating expenses, and daily issue resolution through delegation and follow-up.
Case Manager - Samsung Home Appliances
Managed warranty cases, exchanges, refunds, eligibility and coverage determinations, and customer resolution workflows.
Technical Support / Customer Service Representative
Delivered technical troubleshooting, account and billing support, and sales assistance to customers.
Public Relations & Marketing Intern
Supported advertising, social media, prospective-student outreach, research, and administrative tasks.