Dedicated banking professional with extensive experience in customer service, financial transactions, and credit dispute resolution. Proven track record of improving customer satisfaction and streamlining banking processes.
Proven ability to deliver exceptional service across banking, credit, and financial products via multiple channels.
Experienced in guiding clients through banking products, resolving issues, and enhancing customer experience.
Skilled in verifying and resolving credit report discrepancies to maintain data accuracy and customer trust.
Effective in liaising between clients and financial institutions to facilitate smooth financial transactions.
Webhelp
Provided assistance to new and current customers regarding their banking needs focusing on checking and savings accounts.
Remitly Nicaragua
Facilitated communication between customers and banks for international money transfers., Evaluated how our partner banks behaved to improve the speed of money transfers.
Remitly
Assisted potential and existing customers via phone, live chat, and email with debit card inquiries., Resolved account issues and transaction concerns efficiently, ensuring excellent customer satisfaction.
Foundever Nicaragua
Handled credit bureau disputes for a credit card company, reviewing and verifying customer information to ensure accuracy in credit reports., Collaborated with the internal teams to resolve discrepancies efficiently, maintaining compliance with regulations.
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Foundever Nicaragua
Assisted customers with their billing inquiries, disputes and payments, demonstrating expertise in credit card products, policies, and procedures.
