Ingeniero de Software con experiencia en desarrollo y gestión de proyectos tecnológicos, especializado en potenciar habilidades técnicas y liderazgo en entornos innovadores.
Aplicó Python en proyectos de automatización y análisis de datos para optimizar procesos
Participó en la planificación y coordinación de proyectos utilizando metodologías Scrum y Kanban
Desarrolló aplicaciones para plataformas iOS y Android, asegurando la funcionalidad y usabilidad
Recolectó y documentó requisitos de clientes para diseñar soluciones tecnológicas efectivas
Webhelp
Provided assistance to new and current customers regarding their banking needs focusing on checking and savings accounts.
Remitly Nicaragua
Facilitated communication between customers and banks for international money transfers., Evaluated how our partner banks behaved to improve the speed of money transfers.
Remitly
Assisted potential and existing customers via phone, live chat, and email with debit card inquiries., Resolved account issues and transaction concerns efficiently, ensuring excellent customer satisfaction.
Foundever Nicaragua
Handled credit bureau disputes for a credit card company, reviewing and verifying customer information to ensure accuracy in credit reports., Collaborated with the internal teams to resolve discrepancies efficiently, maintaining compliance with regulations.
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Colaboró con equipos multidisciplinarios en entornos dinámicos para cumplir objetivos comunes
Foundever Nicaragua
Assisted customers with their billing inquiries, disputes and payments, demonstrating expertise in credit card products, policies, and procedures.
