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Jessica
Customer Service Specialist with 6+ years in hospitality, banking, and tourism
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Competencies
Delivered customer support in English and Spanish across various sectors, ensuring satisfaction and resolving concerns.
Handled banking transactions, remittances, and provided assistance on credit and debit card applications using banking software.
Provided bilingual translation services for shows, guest interactions, and customer support in hospitality and tourism.
Managed hotel operations, guest services, and tour packages at Paradise Beach Resort and Hotel Villas Playa Negra.
Offered tourism consulting, marketing, and operational support to hotel clients, enhancing service delivery.
Education
Languages
Summary
Experienced customer service professional with over six years supporting clients in healthcare, tourism, hospitality, and banking sectors. Skilled in bilingual communication, hotel operations, and financial services.
Key Achievements
- Gained multidisciplinary experience in customer service, banking, hotel management, and tourism
- Provided bilingual support for diverse industries including finance, hospitality, and retail
- Managed hotel operations and customer experience at Paradise Beach Resort and Hotel Villas Playa Negra
Experience
Customer Service Representative
English-language customer service, Marketing for xfinity company in the USA, Promote the company's services and products, Solve all customer concerns in English
Customer Service Representative
Spanish and English language customer service with specialization in the remittance department, Re-Carry Out Banking Transactions, Have contact with international companies for banking transactions and remittances, Have contact with Atlantida agents and assist them, Promote the Bank's products and services, Provide assistance with credit and debit cards, applications and international procedures, Use of Ibs, syscard, CRM, Telesoft, Gensys, cisco, Microsoft Programs
Bilingual Translator
Bilingual Spanish and English Translator, Bilingual Translation for Shows, Serving the guest by providing quality service
Night Hotel Auditor
Provide a good customer experience, Provide tour packages, Hotel Operation, Cash Enclosure, Manage OPERA program
Tourism Consultant
Tourism Consulting, Marketing and Hotel Operation Management