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Jessi
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Drive.
Demonstrated experience with Digital Content & Visual Design.
Education
Summary
Professional profile
Experience
Customer Service Call Center Representative
Provide professional and personalized customer support through phone and digital communication channels.. Assist customers with questions, problem resolution, orders, and account-related needs.. Utilize customer service platforms including Zendesk, Five9, and communication systems to document and manage interactions.. Maintain a positive customer experience through active listening, patience, and problem-solving.. Adapt communication style to meet the needs of diverse customers.
Pet Care Business Owner / Pet Care Specialist
Managed daily operations for a small pet care business, including scheduling, customer communication, and service coordination.. Built strong client relationships through reliability, organization, and professional communication.. Managed appointment logistics, client needs, and follow-up communication.. Demonstrated independent work skills, time management, and attention to detail.
Sales Associate
Assisted customers by providing knowledgeable service and resolving questions.. Supported store operations through organization, inventory assistance, and attention to customer needs.. Developed strong communication and teamwork skills in a fast-paced environment.