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Jerry
Bilingual CSR with 4 years in Customer Service and Fraud Detection
Video resume
Bilingual CSR/Fraud Detection
CSRnFRDnVirtual Assistantn
Contact
Medellín, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support in bilingual settings, assisting clients and resolving inquiries effectively.
Fraud DetectionIntermediate
Identified and managed fraud-related issues to protect client assets for financial institutions.
Bilingual CommunicationAdvanced
Communicated fluently in English and Spanish, handling diverse customer interactions.
Virtual AssistanceIntermediate
Handled virtual customer support tasks for various clients, ensuring seamless service delivery.
Team CollaborationIntermediate
Demonstrated ability to work effectively within teams in fast-paced environments.
Summary
Bilingual CSR with over four years of experience in customer service, fraud detection, and virtual assistance across financial and entertainment sectors.
Key Achievements
- Completed over two years of experience in customer service and fraud detection for multiple companies
- Supported clients in financial and entertainment industries, demonstrating adaptability across sectors
- Worked as frontline agent specializing in fraud and dispute resolution with diverse responsibilities
Skills
Customer ServiceFraud DetectionBilingual CommunicationVirtual AssistanceTeam Collaboration
Published on CazVid - Jul 3, 2025