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Data Analyst with 5 years of experience in financial services
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Competencies
Applied statistical methods and data interpretation to support business insights.
Utilized SQL for data querying, manipulation, and database management in analysis tasks.
Created complex spreadsheets, dashboards, and reports for data summaries and visualizations.
Presented analysis findings effectively to stakeholders and team members.
Education
Summary
Dedicated data analyst with extensive experience in financial data processing and reporting.
Key Achievements
- Led data collection and analysis for financial product performance, improving reporting accuracy.
- Developed dashboards providing key insights to senior management, enhancing decision-making.
- Collaborated with cross-functional teams to implement data-driven solutions, streamlining processes.
Experience
Bilingual Agent
Technical Support Representative
Implement Toast Account, which is dedicated to give out Technical Support for online services., Inbound and Outbound calls., Case creation and association., Individual metrics: 3 Hour Resolution, ASATT, Offered Rate., SME Position.
Senior Process Executive-Data
Inbound and Outbound calls., Efficiently process a predefined number of transactions as assigned with the highest level of accuracy as agreed upon by the client., Provide the highest level of customer satisfaction., Strive to understand and resolve issues/queries at the first instant., Maintain the business controls as per the requirement., Articulate/communicate in a manner which is understood by clients/users., Connect & provide the highest level of satisfaction to the customer., Generate client-specified reports relating to operations., Respond to data requests and other inquiries from the client., Serve as first-level contact for customer complaint resolution.
Customer Service
Inbounds calls., Provide account information., Resolved customer issues for online purchases., Assisted customers with inquiries, issues and concerns by providing relevant information., Worked on team projects for new products, offers and services available to clients.
Customer Service
Inbounds calls., Provide account information., Resolved issues for customer online service., Assisted customers with inquiries, issues and concerns by providing relevant information., Worked on team projects for new products and services available to clients.
Customer Service
Inbounds calls., Provide account information., Resolved customer issues for online services., Assisted customers with inquiries, issues and concerns by providing relevant information.