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Jennifer
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Competencies
Experiencia demostrada en Relationship Building.
Experiencia demostrada en FSPMS & MARSHA.
Experiencia demostrada en Microsoft 365.
Experiencia demostrada en Team Collaboration.
Experiencia demostrada en Problem-Solving.
Education
Languages
Summary
Perfil profesional
Experience
Merchandise Cast Member & Disney Trainer
Managed inventory and ensured stores remained fully stocked and organized.. Assisted guests in finding and purchasing Disney products, enhancing their experience.. Collaborated with a diverse team to maintain Disney’s high customer service standards.. Addressed and resolved guest inquiries, ensuring satisfaction and brand reputation.. Promoted to Disney Trainer within 5 months; mentored and trained new hires on merchandise operations and guest service protocols.
Financial Aid Officer
Managed the Federal Financial Aid application process for eligible students applying for benefits through the United States Department of Education.. Coordinated the local financial aid awarding process for eligible students.. Maintained database systems to track student requirements and eligibility compliance.. Provided excellent customer service while assisting students and creating a welcoming environment.. Managed the annual renewal process for new and continuing students applying for annual fund disbursement through the United States Department of Education.. Coordinated work-study students assigned to the office, including timesheet and report management.
Rooms Controller, GXP Coordinator & Manager in Training
Managed inventory for 113 rooms, ensuring optimal occupancy and guest experience.. Supervised room blocking for groups, coordinating with over 10 employees.. Recognized and accommodated VIP and repeat guests.. Maintained a detailed inventory of 80% of front office supplies, monitoring expenses.. Coordinated with housekeeping and maintenance teams for room readiness and guest satisfaction.
English-Spanish Translator
Translated over 200 letters monthly, ensuring continuous communication between 100+ children and their sponsors.. Facilitated sponsor-child relationships by accurately translating and conveying messages.. Ensured cultural nuances and sensitivities were respected in translations.. Worked with international teams to support clear and effective communication.
Student Assistant
Processed 100+ student admission forms, ensuring completion and accuracy.. Assisted 80+ new students per semester with onboarding and documentation.. Managed front desk operations, directing inquiries and providing information.. Coordinated with the admissions team to ensure smooth enrollment processes.
Work-Study Program-Faith In Action Assistant
Organized community service programs supporting underprivileged communities.. Raised C$12,000 in Nicaraguan cordobas to hire medical professionals for low-income children.. Coordinated volunteer efforts for elderly assistance and youth mentorship programs.. Planned and executed outreach activities, including spiritual retreats and fundraising events.