This is my profileContact via CazVidJennifer
Product Manager with 8 years of experience in SaaS and E-commerce
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Competencies
Experienced in managing all stages of product development from conception to launch.
Proficient in Scrum and Kanban frameworks to lead iterative product development.
Utilizes data analytics tools to inform product decisions and measure performance.
Skilled in collaborating with cross-functional teams and presenting to executives.
Contributes to UI/UX improvements to enhance customer satisfaction.
Education
Summary
Dedicated product manager with a focus on SaaS solutions and E-commerce platforms, experienced in leading teams to deliver innovative products.
Key Achievements
- Led cross-functional teams to develop and launch five major products over three years.
- Improved product onboarding process, reducing customer churn by 15%.
- Managed product lifecycle from ideation to deployment, ensuring alignment with business goals.
Experience
Customer Service and Back Office Agent
Managed end-to-end contract administration for U.S. SMB clients, including creation, renewal, and cancellation of agreements., Processed and updated customer address changes ensuring compliance with company policies and accurate billing records., Verified and maintained contract data integrity across internal systems to prevent billing discrepancies., Coordinated with internal teams to resolve contract-related issues impacting invoicing and account setup., Delivered timely and accurate documentation to support billing and account management processes.
Executive Assistant
Coordinated resources and managed human resources functions including payroll review, Managed vendor relationships, purchasing, and payment processing, Administered tax payments and financial documentation, Created and maintained comprehensive physical and electronic databases, Negotiated contracts for office supplies, insurance, and external services
Customer Service Representative
Provided front-line customer support and issue resolution, Maintained customer satisfaction through effective communication
Portfolio Analyst, Customer Service
Analyzed invoices and statements for Coca-Cola Refreshments USA accounts, Generated and presented monthly sales and customer records reports, Identified discrepancies and recommended solutions
International Security Agent and Cargo Security Agent
Implemented security protocols for aircraft, passengers, and cargo, Verified travel documentation including visas, passports, and residency permits, Ensured compliance with international security regulations