Dedicated professional with over 5 years of experience in customer service, invoicing, and billing support. Adept at resolving discrepancies, improving processes, and delivering excellent client support in dynamic environments.
Proven ability to handle customer inquiries, resolve issues, and ensure client satisfaction across various industries.
Experienced in managing billing processes, resolving discrepancies, and supporting accurate financial documentation.
Effective in conveying information clearly, facilitating team collaboration, and maintaining professional client interactions.
Skilled in identifying issues, analyzing data, and implementing solutions efficiently under pressure.
HCLTech – Xerox
Support Service Delivery Manager, Customer Billing Manager and work directly with them when invoices were billed incorrectly. Any issue of the contract or if an investigation was needed, a ticket was logged to our team., Receive assigned tickets and work accurately, efficiently and timely to aligned KIPs and goals., I was able to credit and rebill up to $5,000.00 after my research, and above that I was still able to work and adjust with upper management approvals., Actively participated in the transition of business operations from Guatemala to Sri Lanka.
HCLTech – Xerox
Support directly to Service Delivery Manger to collect billing packages in a monthly basis., Billing packages includes: Meter read, Variable billing charges as staples, toner, paper, after hours, excess rigging, etc.
C3 - Fedex
Customer service duties – track packages, shipping information, Take calls, KPIS targets, QA Metrics
NCO Star Guatemala
Perito Contador con orientacion en computación
3ro basico
6to primaria
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