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Customer Support & Billing Specialist with 5+ years in IT and Service Industries
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Competencies
Proven ability to handle customer inquiries, resolve issues, and ensure client satisfaction across various industries.
Experienced in managing billing processes, resolving discrepancies, and supporting accurate financial documentation.
Effective in conveying information clearly, facilitating team collaboration, and maintaining professional client interactions.
Skilled in identifying issues, analyzing data, and implementing solutions efficiently under pressure.
Capable of analyzing billing and service data to support decision-making and process improvements.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, invoicing, and billing support. Adept at resolving discrepancies, improving processes, and delivering excellent client support in dynamic environments.
Key Achievements
- Resolved invoice discrepancies at HCLTech, ensuring accurate billing and maintaining client satisfaction.
- Supported monthly billing package collection, improving accuracy and timeliness of invoice processing.
- Enhanced customer experience by providing efficient troubleshooting and support at Fedex and NCO Star Guatemala.
- Collaborated with cross-functional teams to address contract issues and streamline billing operations.
- Maintained high KPIs and QA metrics through effective communication and problem-solving skills.
Experience
Invoicing Assistance Associate Specialist
Support Service Delivery Manager, Customer Billing Manager and work directly with them when invoices were billed incorrectly. Any issue of the contract or if an investigation was needed, a ticket was logged to our team., Receive assigned tickets and work accurately, efficiently and timely to aligned KIPs and goals., I was able to credit and rebill up to $5,000.00 after my research, and above that I was still able to work and adjust with upper management approvals., Actively participated in the transition of business operations from Guatemala to Sri Lanka.
Prebilling Associate
Support directly to Service Delivery Manger to collect billing packages in a monthly basis., Billing packages includes: Meter read, Variable billing charges as staples, toner, paper, after hours, excess rigging, etc.
Customer Service Representative
Customer service duties – track packages, shipping information, Take calls, KPIS targets, QA Metrics
Customer Service Representative
Customer service for Tmobile, General troubleshooting, Account information, Red Hat, Coach, Temp Supervisor