Jenneffer - Customer Support & Billing Specialist with 5+ years in IT and Service Industries

Guatemala City, Guatemala, Guatemalaen

Resolved invoice discrepancies at HCLTech, ensuring accurate billing and maintaining client satisfaction.

Supported monthly billing package collection, improving accuracy and timeliness of invoice processing.

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer service, invoicing, and billing support. Adept at resolving discrepancies, improving processes, and delivering excellent client support in dynamic environments.

Key Achievements

Enhanced customer experience by providing efficient troubleshooting and support at Fedex and NCO Star Guatemala.
Collaborated with cross-functional teams to address contract issues and streamline billing operations.
Maintained high KPIs and QA metrics through effective communication and problem-solving skills.

Skills

Customer ServiceAdvanced

Proven ability to handle customer inquiries, resolve issues, and ensure client satisfaction across various industries.

Billing & InvoicingAdvanced

Experienced in managing billing processes, resolving discrepancies, and supporting accurate financial documentation.

Communication SkillsExpert

Effective in conveying information clearly, facilitating team collaboration, and maintaining professional client interactions.

Problem SolvingAdvanced

Skilled in identifying issues, analyzing data, and implementing solutions efficiently under pressure.

Data InterpretationIntermediate

Capable of analyzing billing and service data to support decision-making and process improvements.

Languages

Spanish(Native or Bilingual)English(Professional)

Experience

Invoicing Assistance Associate Specialist

HCLTech – Xerox

03/2015 - 07/2025

Support Service Delivery Manager, Customer Billing Manager and work directly with them when invoices were billed incorrectly. Any issue of the contract or if an investigation was needed, a ticket was logged to our team., Receive assigned tickets and work accurately, efficiently and timely to aligned KIPs and goals., I was able to credit and rebill up to $5,000.00 after my research, and above that I was still able to work and adjust with upper management approvals., Actively participated in the transition of business operations from Guatemala to Sri Lanka.

Prebilling Associate

HCLTech – Xerox

07/2015 - Present

Support directly to Service Delivery Manger to collect billing packages in a monthly basis., Billing packages includes: Meter read, Variable billing charges as staples, toner, paper, after hours, excess rigging, etc.