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Jeniffer
Customer Service & Logistics Manager with 10+ years in moving industry
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Competencies
Managing and developing key client relationships using CRM and tracking tools to ensure customer retention and growth.
Planning and executing logistics strategies to optimize dispatch routes and crew scheduling for moving operations.
Driving revenue growth by developing new opportunities and cultivating strategic broker relationships.
Leading departmental teams, managing workflows, and fostering collaboration within moving and storage services.
Proficient in CRM systems, tracking software, Microsoft Office, and Google Workspace for daily operations.
Education
Languages
Summary
Experienced in managing client relationships, logistics operations, and driving sales growth in moving and storage services. Skilled in team leadership and technical systems integration.
Key Achievements
- Led departmental growth at No Borders Moving, improving dispatch and route planning efficiency.
- Drove new business and revenue growth through strategic broker relationships at multiple moving companies.
- Utilized ERP and tracking systems to streamline operations and enhance client relationship management.
Experience
Customer Service and Dispatch Manager
Strategic Client Relationship Development., Real-Time Tracking and ERP System Utilization., Logistics Optimization: Optimized dispatch, route planning, and crew scheduling., Departmental Leadership., Strategic Growth & Sales: Drove new business and revenue growth by cultivating strategic...
Sales Agent | Customer Service Representative
Strategic Growth & Sales: Drove new business and revenue growth., Logistics Optimization.