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Jedidiah
Customer Support Specialist
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Competencies
Demonstrated experience with Meta Business Suite.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Outlook.
Education
Languages
Summary
Customer Support Specialist open to new opportunities
Experience
Senior Customer Service Representative
Provide exceptional customer support by responding to inquiries, resolving complaints, and assisting customers with product and service-related issues in a fast-paced retail environment.. Process customer requests and maintain accurate records using ERP systems, ensuring efficiency and data accuracy.. Collaborate with colleagues across departments to resolve customer concerns promptly and deliver a positive customer experience.. Assist with inventory-related processes, helping maintain accurate stock records and supporting smooth retail operations.. Maintain professionalism and clear communication while handling customer interactions through multiple service channels.. Provide customer support in Ghana's largest retail chain, contributing to efficient high-volume operations and a positive customer experience.
Assistant Manager – Customer Service & Social Media Operations (Remote)
Managed social media using Meta Business Suite.. Responded to inquiries via Facebook, Instagram, and email.. Resolved complaints and maintained satisfaction.. Communicated with suppliers and clients.. Coordinated remote administrative activities.. Maintained professional communication.. Strengthened relationships through follow-up.
Supervisor
Supervised workshop operations.. Coordinated mechanics.. Assisted customers with service needs.. Managed inventory.. Maintained records.. Ensured safety compliance.