This is my profileContact via CazVidJavier
Customer Support & Quality Supervisor with 10+ years in Manufacturing & Service
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Competencies
Provided real-time customer service via live chat, resolving inquiries related to accounts, troubleshooting, and order tracking.
Supervised QC inspectors, handled complaints, performed microbiological sampling, and managed calibration and internal audits.
Supervised production teams, ensured SOP adherence, monitored line performance, and managed scrap and process progress.
Ensured GMP, SOP, and DOI compliance in manufacturing; responsible for performance reports, CAPA, and validation activities.
Trained employees in quality procedures, communicated with vendors, and maintained professional written communication.
Education
Languages
Summary
Experienced professional with over 10 years in customer support, production supervision, and quality control. Skilled in team management, process compliance, and delivering excellent customer experiences across medical manufacturing and service sectors.
Key Achievements
- Supervised production lines at Vention Medical ensuring task completion and adherence to GMP and SOP standards.
- Led quality control operations at De Royal Científica, managing microbiological sampling, audits, and calibration processes.
- Handled real-time customer support via chat, resolving inquiries efficiently and maintaining professional communication for a positive customer experience.
Experience
Chat Customer Support
Providereal-timecustomersupportvialivechat,handlinganaverageof35 chatspershiftwithahighresolutionrate., Assistcustomerswithaccountinquiries,troubleshooting,productinformation, andordertracking., Maintainaprofessionalandempathetictoneinallwrittencommunications, ensuringapositivecustomerexperience.
Retention Supervisor
Retention Agent
Inbound Sales Agent
Production Supervisor
AsaProductionSupervisor.MyfunctionsincludethesupervisionoftheLine Leadersandproductionoperatorsassigninganddirectingwork,alsotoensure thahourlytaskgoalsarebeingmet., EnsurethatallSOP’s,GMP’sandDOI’sarebeingfollowedaccordingto VentionMedicalqualitystandardsaremet.,...
QC Supervisor
AsaQualityControlSupervisor.Myfunctionsinclude,thesupervisionofthe qualityinspectorsassigninganddirectingwork., Responsibleforhandlingofcomplaintscorrectiveandpreventiveactions., ResponsiblefortrainingemployeesinreferencetotheQualityprocedures.,...
QC Inspector
QC Inspector
ThisCompanywasdedicatedtotheManufacturingofTemperaturesSensors forMedicalDevices.ItsheadquarterislocatedinNJ,EE.UU.Workingasa qualityinspectorforthiscompany,mymainfunctionwasthemonitoringofthe productinprocess,finishedproductandrawmaterialincoming.Forthisitwas...