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Competencies
Demonstrated experience with Multi-channel Support.
Demonstrated experience with Client Onboarding.
Demonstrated experience with Technical Troubleshooting.
Demonstrated experience with Process Improvement.
Education
Summary
Professional profile
Experience
Customer Support Consultant
Provide chat, email, and phone support for SaaS CRM and dialer platform.. Lead bot support since Feb 2026: triggering validations, monitoring bot functions, and delivering accurate client reports.. Enhance automation and reporting processes for improved operational efficiency.. Serve as key escalation point for technical issues and coordinate resolutions with teams.. Train and onboard new clients, improving adoption and satisfaction.
Customer Support Specialist – Night Support Team
Managed client onboarding, troubleshooting, and multi-channel support for CRM dialer platform.. Optimized onboarding processes, resulting in higher client satisfaction.. Minimized client downtime through effective issue resolution and collaboration.
Customer Support Executive
Delivered high-volume customer support via phone and chat in a telecom environment.. Troubleshot technical issues and maintained detailed CRM records.. Achieved high first-contact resolution rates and received commendations for excellent service.