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Customer Service Specialist with 3+ years in telecom and travel industries
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Competencies
Delivered high-quality customer service focusing on client satisfaction and problem resolution.
Supported sales activities by improving processes and training colleagues to enhance performance.
Provided immediate first aid and emergency response in relevant work scenarios, ensuring safety.
Utilized effective communication skills to assist customers and support team collaboration.
Fluent in English, facilitating clear communication in diverse customer and team interactions.
Education
Languages
Summary
Dedicated customer service professional with over 3 years of experience in telecom and travel industries. Skilled in client communication, problem solving, and process improvements. Adept at training teams and enhancing sales strategies to meet organizational goals. Fluent in English, with a strong...
Key Achievements
- Maintained 90% positive feedback as a Customer Service Representative at Claro Honduras.
- Boosted sales quality by 30% and trained 25 new staff at Travelpass group.
- Improved sales processes to enhance customer attention and team metrics.
Experience
Customer Service Representative
Maintained 90% positive feedback rating from customer by providing them exceptional client-centered service.
Sales and travel representative
Boosted overall sales quality by 30% by asking more safety standards for customers during journey., Supported 25 new people I improved their sales skills, from June to November., Improve a new sales process getting better customer attention which provide better metrics as team and site.