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Jane
Contact
Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Google Workspace.
Demonstrated experience with Canva.
Demonstrated experience with Zoom.
Demonstrated experience with Microsoft Teams.
Education
Summary
Professional profile
Experience
Telesales & Administrative Support
Conducted 60+ outbound calls daily to engage prospects, qualify leads, and support sales activity.. Managed 1,200+ customer interactions monthly while maintaining professional and timely communication.. Maintained CRM records with 98%+ accuracy and kept customer information and follow-up activities up to date.. Scheduled appointments and follow-up calls to maintain prospect engagement throughout the sales process.. Supported data entry, reporting, documentation, and day-to-day administrative tasks.
Customer Relations Representative
Handled 50+ customer interactions daily through phone and email, responding to inquiries and service needs.. Managed and updated 500+ client records with strong attention to accuracy and completeness.. Coordinated customer onboarding, scheduling, follow-ups, and related administrative activities.. Maintained CRM records and customer databases to support efficient service delivery.. Resolved customer concerns professionally and contributed to positive client experiences.
Customer Support Officer
Managed customer inquiries and administrative documentation while maintaining professional communication.. Coordinated communication between customers and internal departments to support timely issue resolution.. Supported reporting, data entry, spreadsheet updates, and document management.. Maintained organized customer information and assisted with routine administrative workflows.
Front Desk / Administrative & Customer Support
Coordinated appointments, calendars, calls, emails, and client inquiries in a busy service environment.. Maintained accurate records and organized filing systems for efficient information retrieval.. Provided professional front-desk and customer support while managing multiple priorities.. Supported daily administrative activities and helped ensure smooth client-facing operations.
Executive Assistant / Secretary to HR Director & Deputy Director
Provided administrative and secretarial support to senior HR leadership, including correspondence, scheduling, and documentation.. Coordinated meetings, maintained records, and supported communication across departments.. Handled confidential administrative information with professionalism and attention to detail.