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Jairo
Customer Service Agent with 10+ years in client support and quality assurance
Video resume
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Competencies
Handled customer inquiries, issue resolution, and client support across multiple sectors.
Conducted QA tasks within customer service and travel agency settings to ensure service quality.
Scheduled medical procedures and travel tickets for clients in the healthcare and travel sectors.
Proficient in Excel, Word, Outlook, GDS, and other tools for work organization and reporting.
Demonstrated leadership, proactivity, responsibility, punctuality, and goal orientation.
Education
Languages
Summary
Customer service professional with over a decade of experience in healthcare, travel, and sales sectors, specializing in client support, appointment scheduling, and quality assurance.
Key Achievements
- Provided customer service and resolved claims issues for Cigna agents in medical department.
- Scheduled medical appointments and handled travel ticketing for FlightHub as part of travel agency operations.
- Worked across diverse roles including QA, appointment scheduling, and sales, demonstrating adaptability.
Experience
Customer Service Agent/ Account Auditor
Provided customer service to existing Cigna agents in the medical department, providing information about their coverage and resolving issues regarding their claims.
Customer service for Cigna
Customer service
Worked for cognizant as appointment scheduler for medical procedures., Moved to Webhelp working for Flighthub a travel agency as a ticketing agent and QA.
Salesman Representative
Salesman representative on the store located next to Disneyland California.