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Jairo

Customer Service & Language Interpreter with diverse experience in client support

Video resume

Customer Service & Language Interpreter with diverse experience in client support
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?

Contact

Panamá, Panamá, Panama
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Competencies

Customer ServiceAvanzado

Handled customer inquiries and support across various organizations, demonstrating strong communication skills.

Bilingual InterpretationIntermedio

Provided English-Spanish over-the-phone medical interpreting services in healthcare contexts.

Academic LeadershipIntermedio

Led research projects and taught in university settings, managing educational and research responsibilities.

Environmental EconomicsIntermedio

Directed environmental economics initiatives as Unit Director at National Environmental Authority.

Multimodal Transport ManagementIntermedio

Served as professor teaching master's courses, applying knowledge in transport and logistics management.

Education

Masters Degree
University of Panama
Completed 2004
Post Graduate Degree
University of Panama
Completed 2003
Degree
University of Panama
Completed 1998

Languages

SpanishBilingual
EnglishBilingual

Summary

Multilingual customer support specialist with experience in healthcare interpreting, environmental economics, and academia. Skilled in managing diverse client needs and academic roles.

Key Achievements

  • Provided multilingual customer support and medical interpreting services in high-demand environments.
  • Held managerial and academic roles, including Director of Environmental Economics Unit and university professor.
  • Accumulated extensive experience in customer service across multiple companies and industries.

Experience

Customer Service Agent

Foundever Panama
June 2024 - June 2025

Customer Service Agent

SSG Panama
May 2022 - November 2022

Billing Specialist (temporary contract)

Grainger Panama
February 2022 - May 2022

Customer Service Agent

CMVI Holdings LLC
March 2020 - November 2021

Customer Service Agent

Sitel Panama
April 2019 - March 2020

Accounts Receivables Analyst

Quest Panama
September 2018 - February 2019

Customer Service Agent

Sitel Panama
May 2016 - September 2018

Customer Service Agent

Radius Panama S.A.
October 2013 - April 2016

English Spanish Over The Phone Medical Interpreter

Pacific Interpreters Panama S.A.
January 2012 - September 2013

English Spanish Over The Phone Medical Interpreter

Language Line Services Panama
July 2006 - February 2008

Skills

Customer ServiceBilingual InterpretationAcademic LeadershipEnvironmental EconomicsMultimodal Transport Management
Published on CazVid - May 17, 2026
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