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Sales & Operations Manager with 10+ years in tech and retail
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Competencies
Led sales teams and developed sales strategies in retail and corporate environments.
Supervised business operations and logistics, streamlining processes and managing multiple teams.
Utilized Excel, Power BI, and statistical methods for forecasting, KPI analysis, and reporting.
Provided top-tier customer support and managed large teams to ensure customer satisfaction.
Managed cross-functional teams ranging from 10 to 65 direct reports, focusing on coaching and performance.
Education
Languages
Summary
Results-driven Sales and Operations Manager with extensive experience in retail, logistics, and technology sectors. Skilled in team leadership, process improvements, and data analysis, with a proven track record of enhancing operational efficiency and sales performance.
Key Achievements
- Led order processing team at Dell with 15% KPI improvements and 50% waste reduction
- Developed new retail operation strategies at Dell Technologies
- Managed global logistics and distribution services with warehouses in China, USA, and LATAM
Experience
Account Executive – Customer service & Sales
Sales & activation, Customer Service, Provided top notch Customer service & sales, Top performer Month over Month
Operation Manager
Managed a business Gym/Box (SMB) that consolidated different disciplines.
Operation Manager
Head of Logistics & Distribution Company offering multiple logistics solutions for customers looking for high quality & ASAP solutions., Providing Global services with warehouse in CHINA - USA - LATAM.
Sales Operations Sr. Manager
Developed a new operations business that overseas Retail Operation, Responsible for a regional retail/marketplace operation US/CAN, Led Effectively over 12 direct reports across regions (LATAM, India, Asia), Business transformation (process improvement), Constant contribution to sales Planning...
Order Processing Manager
Led Effectively over 65 direct reports across regions, strong KPI achievements (over 15% improvement) and 50% waste reduction by leading process improvement, Order processing time 80% improvement in order processing times
Customer Service Manager
Managed a team of 35 direct reports across the region (Latam & Caribbean), Daily Coaching, monitoring, results tracking.
Reporting Analyst
Business analysis (Excel, Power BI, Access), Big data processing incorporating statistical analysis, Forecast analysis, KPI’s analysis vs. goals, Readouts to Sr. Management ( Directors, VP, Stakeholders)
Sales Manager
Led Sales team of 10 direct report, Forecast, Planning / execution / Sales funnel / Marketing