This is my profileContact via CazVidJaime
Customer Service & Sales Professional with 7+ years of experience
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Competencies
Provided outstanding communication and empathetic service to customers, resolving issues efficiently.
Applied sales expertise to recommend products, make reservations, and lead bookings, enhancing customer engagement.
Trained managers and employees on performance monitoring, compliance, and customer service techniques.
Created seasonal ESL programs focusing on vocabulary, pronunciation, and reading comprehension.
Demonstrated excellent verbal communication through customer interactions and teaching roles.
Education
Languages
Summary
Skilled in customer satisfaction, sales, team supervision, and ESL curriculum development with over 7 years of diverse experience.
Key Achievements
- Resolved customer issues quickly and accurately, leading to 100% customer satisfaction at Ballena Media.
- Supervised and trained team members, improving compliance and performance outcomes.
- Designed and implemented ESL curriculum to enhance students' conversational skills.
Experience
Retention Agent
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%., Recommended products to customers, thoroughly explaining details.
Retention Supervisor
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior., Planned, monitored and appraised employee work results by training managers to coach and discipline employees., Assisted senior management with making key decisions by...
English as a Second Language Teacher
Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension., Developed and taught ESL curriculum to improve students' conversational abilities., Gave one-on-one attention to each student while maintaining overall focus on entire group.
Reservation Sales Agent
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours., Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings., Maintained excellent...