Experienced call center professional with 15 years in customer service, sales, collections, retention, and language interpretation, offering remote support skills.
Provided support and solutions to customer inquiries, ensuring high satisfaction in call center environments.
Engaged customers to promote products/services and retain clients through persuasive communication.
Facilitated communication between Spanish-speaking clients and companies, ensuring clear understanding.
Managed debt recovery processes effectively while maintaining customer rapport.
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Performed various roles in remote settings, demonstrating flexibility and communication skills.
