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Jackna
Account Manager Brazil LATAM
Contact
Competencies
Experiencia demostrada en Client Success.
Experiencia demostrada en Churn Reduction.
Experiencia demostrada en Client Retention & Growth.
Experiencia demostrada en Customer Health Scoring.
Experiencia demostrada en Renewal & Upsell Strategy.
Education
Languages
Summary
Account Manager Brazil LATAM buscando nuevas oportunidades
Experience
Account Manager (Short-term contract)
Proposed and scoped an integrated SEO/AIO/GEO upsell for a B2B industrial IoT client (Pulsar account), building bilingual client-facing deliverables and content frameworks.. Managed transition and non-renewal of a legacy account (RI Group/Poin Panama) professionally, preserving client relationship and agency reputation.. Applied internal playbooks (SENTR, Master Playbook, Escalations Handbook) to standardize reporting and account governance within 6 weeks of onboarding.
Key Account Manager
Sustained 85–89% client retention across a portfolio of 20+ concurrent US/Canada accounts, by serving as primary strategic point of contact and proactively resolving risk signals before renewal cycles.. Meaningfully reduced cross-team delivery delays by implementing standardized handoff protocols between marketing, sales, and operations for every active account.. Consistently identified and closed upsell opportunities across the account portfolio by analyzing performance data and mapping evolving client needs to service expansions.. Raised client satisfaction (NPS) from the 6–8 range to a consistent 10 by restructuring onboarding and QBR processes across the full account portfolio.
Collections Manager
Delivered a double-digit improvement in recovery rates by redesigning collections strategy and KPI reporting across multi-agent teams.. Cut new-hire onboarding time from 4 weeks to 3 weeks by building structured recruitment, training, and performance-management processes.. Applied HIPAA and FDCPA compliance standards across all collections operations, supporting sensitive healthcare-related accounts.
SEO Director
Directed SEO strategy for a multi-industry client portfolio, acting as strategic advisor on organic growth and long-term search performance.. Delivered a significant, sustained increase in organic visibility for client accounts by aligning SEO roadmaps with sales, SEM, web development, and content teams.
SEO Manager
Delivered measurable organic growth for client accounts by executing full-funnel SEO audits, keyword research, and content strategy.. Strengthened client trust and renewal rates by translating technical SEO performance into clear, non-technical reporting for stakeholders.