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Account & Customer Relationship Manager with 10+ years in customer service and project coordination
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Competencies
Provided technical, account, and customer support across various platforms, resolving issues and maintaining client satisfaction.
Managed customer accounts, streamlined processes, and supported retention efforts to foster loyalty.
Coordinated cross-functional teams for project delivery, ensuring timely execution and client satisfaction.
Built rapport with clients and internal teams, managing stakeholder relationships effectively.
Supported sales initiatives by promoting service bundles and membership upgrades to clients.
Education
Languages
Summary
Dedicated professional with over a decade of experience in customer service, account management, and project coordination within diverse industries. Skilled in stakeholder management, process optimization, and supporting sales initiatives to drive business growth.
Key Achievements
- Managed complex retention cases at IBEX, boosting customer satisfaction and loyalty.
- Supported sales initiatives at WEBHELP, contributing to revenue growth through promoting bundles and upgrades.
- Led pre-sale projects and coordinated cross-functional teams at SKYLIGHT NRG, ensuring seamless project delivery and faster installations.
Experience
Account Manager
Managed complex retention cases, boosting customer satisfaction and loyalty., Streamlined back office processes improving team efficiency and task completion., Provided comprehensive support to Sam’s Club customers, handling orders, payments, complaints, and verification processes.
Customer Care Agent
Provided technical and account support for Disney Plus & Hulu customers, resolving issues, unauthorized charges, cancellations, and subscription upgrades., Assisted across voice and chat channels, adapting to business needs and ensuring seamless customer experiences.
Customer Relationship Executive
Supported sales initiatives by promoting bundles and membership upgrades, contributing to revenue growth., Resolved customer inquiries and post-sale issues, maintaining client satisfaction and reducing potential cancellations.
Senior Account Manager / Head Of Projects
Oversaw pre-sale projects and confirming 80 to 90 appointments to make sure they show up with the solar specialist., Coordinated cross-functional teams (installation, engineering, sales, financing) to ensure seamless and timely project delivery and speed up installations.