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Ivan
Customer Service Agent with 3 years bilingual experience in telecom support
Video resume
Bilingual Customer service Agent
I Am a Bilingual Agent 3 years for a company called telat they worked W tablets for inamtes all over the United states and Canada I would do Refunds,payments,follow ups, and customer support
Contact
Ciudad Juárez, Chihuahua, Mexico
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Managed customer inquiries and issues through phone and electronic channels.
Bilingual CommunicationIntermediate
Provided support in both English and Spanish, ensuring clear communication in a diverse clientele.
Payment & Refund ProcessingIntermediate
Handled transactions including refunds and payments, ensuring accuracy and customer satisfaction.
Follow-up & Issue ResolutionIntermediate
Followed up with clients to ensure resolution of issues and maintain service quality.
Summary
Experienced bilingual customer service agent with 3 years supporting telecom clients across the US and Canada.
Key Achievements
- Provided customer support, refunds, and payments for inmates across US and Canada
- Handled follow-ups and customer inquiries in a bilingual environment
- Maintained consistent communication and service quality over three years
Skills
Customer SupportBilingual CommunicationPayment & Refund ProcessingFollow-up & Issue Resolution
Published on CazVid - Jul 3, 2025