Experienced specialist with a strong record in customer support, order management, team leadership, and process improvements. Skilled in implementing operational efficiencies and training teams to achieve goals across multiple industries.
Delivered high-volume inbound support, consistently maintaining customer satisfaction and exceeding KPIs.
Managed inbound receiving issues, supervised teams, and contributed to operational process improvements at W. W. Grainger.
Oversaw supply chain activities for offshore rental tools and handled complex inbound logistics issues.
Led and trained teams, developed onboarding checklists, and created work instructions to improve team performance and onboarding.
Verizon
Top-performing, exceeding sales targets and quality KPIs while delivering high-volume inbound customer support, Recognized as top sales performer within the group, demonstrating strong consultative selling skills, objection handling, and ability to identify revenue opportunities during service...
W. W. Grainger, Inc.
Proficiently utilized SAP to streamline and enhance operational processes, Rectifying inbound receiving issues entered by the distribution centers and communicating with suppliers, Training team members, leading team activities, and improving team performance, Consistently exceeding in primary role...
W. W. Grainger, Inc.
Supervised Exceptions team, reducing months of backlog and leading the team to reach their goal, Lead the Receiving Exceptions Database, rectifying inbound receiving issues entered by the distribution center, Created a new escalation path for unresolved issues at the distribution center and with...
W. W. Grainger, Inc.
Bachelor of Applied Science
Bachelor of Science
Associate of Science
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Managed process enhancements, created escalation paths and project plans, and demonstrated leadership in operations review presentations.
Supervised Tier 3 and Returns team, maintained exceeding expectation goals, Created an onboarding checklist, created work instructions, created 30 60 90 days plan, Started the Past Due Tier 3 Support Program, worked the Critical Storage and Pandemic Items Project, Presented in the OM Operations...
Dril-Quip, Inc.
Summer internship in the Aftermarket Product Division for oil field drilling and production equipment, Supply chain management for clients' offshore drilling rental tools, Quality assurance for offshore drilling rental tools delivered and received from clients
Lone Star College – CyFair
Organizing and coordinating events and activities for clubs, organizations, and LSC-CyFair students, Student Life Budget Committee member, training club officers and reviewing/approval requests
Lone Star College – CyFair
Assisting with New Student Orientation and LSC-CyFair student activities and events, Training new SOAR Leaders for New Student Orientation, editing tour script and giving apt campus tours
