This is my profileContact via CazVid
Ismael
Customer Service Representative at Accedo Technologies
Contact
Competencies
Skilled in addressing customer needs, resolving issues promptly, and ensuring positive experiences.
Effective in conveying information clearly and professionally across diverse audiences.
Capable of analyzing issues and providing practical solutions in a timely manner.
Proficient in PowerPoint, Excel, and Word for creating reports, presentations, and documentation.
Education
Languages
Summary
Dedicated customer service specialist with experience in account management, issue resolution, and effective communication. Bilingual with a strong background in supporting customer needs and improving service efficiency.
Key Achievements
- Resolved customer issues efficiently, ensuring high satisfaction and fostering loyalty.
- Managed billing, shipping, and warranty inquiries, reducing resolution time by 20%.
- Reviewed and updated customer accounts, improving data accuracy and service quality.
Experience
Customer Service Representative
Handled customers, SDS (Safe Delivery Successful), and driver issues., Reviewed customer accounts, provided updates and information about billing, shipping, warranties and other account items., De-escalated situations involving dissatisfied customers, offered patient assistance and support., Helped customers to locate the package or packages that they did not receive., Offered replacements to customers for refunds that they were requesting., Helped drivers to locate the address to deliver the package or packages to the customer.