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Customer Service Specialist with 3+ years in Hospitality and Contact Centers
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Competencies
Expertise in managing customer interactions across multiple channels to ensure high satisfaction and retention.
Skilled in building and maintaining strong client relationships to foster loyalty and repeat business.
Proficient in handling multiple lines simultaneously for efficient communication and inquiry management.
Capable of identifying problems quickly and providing effective solutions to enhance customer experience.
Excellent verbal and written communication skills to clearly convey information and assist clients.
Education
Languages
Summary
Dedicated customer service expert with proven ability to deliver exceptional support, resolve issues efficiently, and build lasting client relationships across hospitality and contact center industries.
Key Achievements
- Delivered exceptional guest support at Iberostar Hotels, enhancing customer satisfaction and loyalty.
- Managed high-volume calls efficiently, improving response times and issue resolution at Contact Center Dominicana.
- Conducted market research at AloricaDR, providing insights that informed product development and marketing strategies.
Experience
Customer Service Agent
Provided comprehensive customer support, addressing inquiries and resolving issues to ensure a positive guest experience., Managed multi-line phone systems, directing calls and providing information to clients and internal staff., Documented all customer interactions and feedback to support continuous improvement in service delivery.
Customer Care Representative
Handled a high volume of inbound and outbound calls using a multi-line phone system., Assisted customers with their inquiries through emails and text and provided technical support for various products and services., Consistently met or exceeded performance metrics related to call handling time and customer satisfaction.
Customer service representatives
Conducted market research to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning., Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.