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Iglesias
Logistics Coordinator at LEAN SOLUTIONS GROUP
Video resume
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Competencies
Exceptional ability to address client needs, ensuring satisfaction and fostering long-term relationships.
Led teams and initiatives to improve safety protocols and customer support operations.
Skilled in coordinating daily operations, optimizing schedules, and managing calendars efficiently.
Proven ability to identify issues swiftly and implement effective solutions in dynamic environments.
Experienced in implementing safety protocols, conducting training, and ensuring regulatory compliance.
Education
Languages
Summary
Dedicated logistics coordinator and customer service manager with a background in safety and operational excellence. Skilled in scheduling, client communication, team leadership, and process optimization to enhance efficiency and client satisfaction.
Key Achievements
- Optimized appointment scheduling, improving efficiency and client satisfaction.
- Streamlined communication processes as the first point of contact for clients.
- Handled calendar conflicts proactively, reducing rescheduling time.
- Facilitated smooth client interactions through effective communication and problem resolution.
Experience
Logistic coordinator
Coordinated and optimized daily appointment scheduling while serving as the first point of contact for clients via calls and emails., Handled calendar updates, rescheduling, and conflict resolution to ensure smooth operations., Managed shipment tracking and customer updates, providing timely follow-ups and maintaining accurate records of load status, delivery timelines, and client communications., Logged all updates and interactions in the company’s CMR system, ensuring transparency and traceability., Ensured efficiency, reduced scheduling gaps, and contributed to strong client satisfaction through clear, organized coordination.
Health and Safety Supervisor
Implemented safety protocols, conducted employee and subcontractors training, investigated incidents, and corrected workplace hazards to ensure a safe and compliant work environment.
CS Manager
Led customer service initiatives by supporting staff, optimizing resources, analyzing metrics, and applying industry best practices to enhance client satisfaction, drive growth, and achieve performance targets.
Skills
Video Transcript
Danna Iglesias
Hello everybody, this is Dana, I'm a general manager of my own digital engineer, so it is on the district and customer service. I'm currently working for an American Digital Company, where I'm in charge of the scheduling and apartment, tracking loads, and manage clients updates. I also have experience working as a customer service representative. So I think I have all the skills and all the skills needed to fit this role.