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Humberto
Customer Service Specialist con experiencia en gestión de clientes y soporte multicanal
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Competencies
Brinda soporte eficiente a clientes a través de teléfono, chat y email, resolviendo consultas y problemas.
Utiliza habilidades de comunicación para interactuar eficazmente con clientes y coordinación interna.
Trabaja con plataformas como Practicepanther, 4IZZ y Keep para gestionar solicitudes y órdenes.
Identifica y resuelve requerimientos y dificultades de clientes para garantizar satisfacción.
Organiza y administra citas, gestiona correos y mensajes para promover eficiencia.
Education
Languages
Summary
Profesional dedicada a brindar atención efectiva y gestión de relaciones con clientes en entornos diversos y plataformas digitales.
Key Achievements
- Participación en programas de gestión de préstamos estudiantiles, facilitando procesos para clientes.
- Desarrollo de relaciones empáticas con clientes, superando expectativas de atención y venta.
- Manejo de múltiples plataformas y programas internos como Practicepanther y Keep.
Experience
Customer Service Representative
Enrollen borrowers into the new income driven forgiveness program, Customer care, Developed empathetic client relationships and earned reputation for consistently exceeding sales goals., Student loan management, Answered inbound calls to greet and assist customers with various needs and questions., Worked with clients to schedule and reschedule appointments that were looking for a criminal defense attorney., Answering emails and text messages from clients., Worked with several programs such as Practicepanther, 4IZZ and Keep., Responds to customer request for products, Services and information with initiated skill and advanced use of internal knowledge bases., Promoted product's and services available to customers., Account management and order calls., Customer support by phone, chat and email.