Hugo - Customer Service Specialist with 8 years of multi-channel support experience

Delivered customer service across multiple communication channels including chat, email, and phone.

Provided technical assistance, resolving user issues and troubleshooting problems.

Engaged with customers to promote and sell products or services effectively.

Demonstrated ability to communicate clearly and professionally across various formats.

Assisted customers with urgent matters regarding their admission., Handled last minute ticket changes and upselling services.

Assisted residential accounts troubleshoot complex technical issues., Turned technical jargon into simple step-by-step instructions., Managed logistical misunderstandings between field technicians and customers., Supported and organized the team to become one of the best performing teams in the region., Provided feedback and helped develop talents of team members.

Provided customer service and tech support via chat for Spotify., Guided customers on app navigation and troubleshooting., Supported customers with their videogame accounts via email for Rockstar.

Managed cases for clients obtaining disability benefits from the Social Security Office., Ensured timely and correct documentation submission.