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Horacio
Client Support & Sales Professional with diverse experience in Latin America
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Competencies
Provided multi-channel client concierge and support services, handling objections and complaints effectively.
Acted as brand ambassador and sales agent for international companies, including Amazon subsidiaries and product launches.
Utilized tools such as Excel, Canva, Calendly, and Intercom for data management, scheduling, and client communication.
Performed in educational musical theatre productions and voiced trailers and spots in English.
Participated in game testing and collaborated with international developers at Globant.
Languages
Summary
Experienced professional in client communication, sales, and technical support with a background in theatre and voice acting.
Key Achievements
- Managed client communication across multiple channels including email, SMS, DMs, and calls.
- Conducted game testing and collaborated directly with international programmers at Globant.
- Represented brands and promoted products at major events such as the International Book Fair and product launches.
Experience
Musical theater actor, voice actor
Educational Musical Theatre in English, Shows all across Argentina, Uruguay, and Brazil, dancing, singing, puppeteering, and acting in English., The voice actor for trailers and spots.
Client concierge & appointment setter
Appointment setter, using Conversionly and Calendly., Client concierge, managing all incoming client communication via email, SMS, DMs, and calls.
Client support (remote & on site)
Working with comprehensive data management software., Managing objections, doubts, and complaints., On-site polyglot client support for big events.
Software tester
Game testing and development while on direct live dialogue with international programmers and clientele.
Sales representative - actor - spokesman - Product presenter
Brand ambassador and sales agent in the International Book Fair for Book Depository, a UK-based online bookseller, and Amazon subsidiary., Bilingual spokesman, Latincorr International Reunion., Actor and sales representative for releasing the LG G4, the INTEL microprocessors “NUC” &...