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Higinio
Customer Service Professional with 10+ years in BPO industry
Video resume
Customer Service Representative
I have been working in call centers via remote and on site have over 10 years experience on multiple staff positions like Floor Support, SME, Quality Analyst, Trainer and Supervisor. I always break the ice and have a friendly approach with agents and alot of knowledge that I would be more than glad to share and grow with the company. Looking for a stable income, grear work environment and open door policy. Always open for feedback and work my way up the ladder to achive new goals even thought I understand everyone starts from ground zero.
Contact
García, Nuevo León, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Has over a decade of experience working in call centers, handling diverse customer needs.
Team SupervisionIntermediate
Supervised staff in multiple roles, providing guidance and support to improve team performance.
Training & DevelopmentIntermediate
Conducted training sessions to improve service quality and promote professional growth among agents.
Quality AnalysisIntermediate
Monitored and evaluated call quality to ensure compliance and enhance customer satisfaction.
Technical SupportBeginner
Interested in technical support roles, with foundational knowledge of Tier 1 and Tier 2 support functions.
Summary
Experienced BPO industry specialist with over 10 years in customer support, supervision, training, and quality assurance, seeking stability and growth.
Key Achievements
- Gained extensive experience across multiple staff roles including Floor Support, SME, Quality Analyst, Trainer, and Supervisor.
- Developed strong interpersonal skills with a friendly approach to team engagement and customer interaction.
- Demonstrated continuous growth and motivation to advance within the customer service field.
Skills
Customer ServiceTeam SupervisionTraining & DevelopmentQuality AnalysisTechnical Support
Published on CazVid - May 17, 2026