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H

Heydi

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Managua, Managua Department, Nicaragua
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Competencies

Lesson Planning

Demonstrated experience with Lesson Planning.

Classroom Management

Demonstrated experience with Classroom Management.

Customer Assistance

Demonstrated experience with Customer Assistance.

Transaction Management

Demonstrated experience with Transaction Management.

Education

Intensive course, Basic English
NATIONAL INSTITUTE INATEC
2016 - 2016
Degree, English
NATIONAL INSTITUTE RUBEN DARIO
2021 - 2026
High school
2012 - 2017

Languages

SpanishNative
EnglishUpper-Intermediate

Summary

Professional profile

Experience

Customer service representative

IBEX GLOBAL SOLUTION
Jan 2022 - Jan 2023

Assiting customers with their money transactions.. Updating destination of the money transfer.. Updating the status of money transfers.. Processing refunds for customers.. Guiding customers through the process of sending money online.

AN ELEMENTARY ENGLISH TEACHER

MINED EDUCATION
Jan 2021 - Jan 2022

Supporting agents by adding new employees to their system.. Handling fraudulant transactions.. Providing supplies for the Western Union machine.. Planning english lessons.. Developing innovative classroom activities.. Adapting teaching methods and lessons to students of different ages and learning needs.

Skills

Lesson PlanningClassroom ManagementCustomer AssistanceTransaction Management
Published on CazVid - Sep 9, 2026
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