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Hernando
Customer Service Specialist with 35 years of diverse experience
Video resume
Bilingual Customer service Representative.
I am passionate about providing excellent customer service by treating the customer the same way I would like to be treated, with respect, listening to and understanding the customer's needs and giving a 100 % of myself toj assist.nnThrough my previous roles I have developed string skills (active listening, creativity, empathy and patience, only to name a few.nnI believe I am an excellent fit for any position as a customer service or virtual assistant.nnThank you for considering my application.n
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided comprehensive customer support and tailored solutions in various industries.
Bilingual CommunicationAdvanced
Fluent in English and Spanish, performing live interpretation and bilingual customer assistance.
Interpersonal SkillsExpert
Exhibited active listening, empathy, patience, and creativity in client interactions.
Business ManagementIntermediate
Owned and managed an electrical contracting business in the US for 25 years.
Summary
Experienced customer service representative and interpreter with over 35 years of diverse experience including business ownership and BPO industry roles.
Key Achievements
- Managed own electrical contracting business in the US for 25 years, demonstrating entrepreneurial skills
- Accumulated 10 years of experience in the BPO industry as a customer service representative and live interpreter
- Developed strong active listening, empathy, creativity, and patience skills in customer interactions
Skills
Customer ServiceBilingual CommunicationInterpersonal SkillsBusiness Management
Published on CazVid - Jul 3, 2025