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Customer Service Professional with diverse experience in client support and appointment setting
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Competencies
Provided customer support across retail, healthcare, and catering industries, resolving issues and ensuring satisfaction.
Utilized CRM tools to schedule appointments, manage customer information, and coordinate service delivery.
Managed multi-channel communication including phone, email, and SMS to interact with customers and partners effectively.
Handled multiple responsibilities such as order processing, issue resolution, and scheduling simultaneously.
Identified and addressed issues related to orders, deliveries, and customer inquiries promptly.
Education
Languages
Summary
Experienced in client support, appointment setting, and coordination across retail, healthcare, and catering sectors, with strong communication and problem-solving skills.
Key Achievements
- Handled order accuracy and customer satisfaction at EZCATER, managing issues like missing items and emergency deliveries
- Facilitated healthcare appointments and managed medical inquiries efficiently at UNITED HEALTH CARE and BEST BUY
- Collaborated across departments to ensure seamless package delivery and customer service at ULTA BEAUTY
Experience
Customer Service Representative
Working with catering company., Solving different issues on orders like missing items., Looking for drivers for emergency delivery., Working with the store to ensure food is fresh and solutions are provided as soon as possible., Contacting customers by phone, email, and SMS to confirm information...
Appointment Setter
Helping senior people as appointment setter., Checking availability for specialists, urgent care, or hospitals., Making orders for medical supplies., Connecting calls with nursing assistance., Explaining bills and approving medical prescriptions., Interacting with customers calling the store for...
Customer Service Representative
Working for a retail company based in the US., Working with different departments, the store, warehouse, and third-party companies to deliver packages., Checking on availability, making online orders, billing, and refunds if needed.
Sales Coach
Working for a home services provider based in Canada., Using CRM, Slack, and Telus website to provide home phone, Internet, and TV services., Scheduling technicians to support customers with new installations or upgrades., Developing skills and providing feedback to colleagues to improve...