This is my profileContact via CazVidThis profile is written in Spanish
Hector
Customer Service Representative
Contact
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Developed positive relationships with customers through friendly interactions.. Resolved complex problems by working with other departments to provide solutions that meet customer needs.. Developed strong relationships with customers by providing personalized assistance and support.. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.. Resolved customer complaints promptly and efficiently.. Provided exceptional customer service to ensure customer satisfaction.. Provided accurate information about products and services to customers.. Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Executive
Provided excellent customer service to resolve customer complaints in a timely manner.. Developed positive relationships with customers through friendly interactions.. Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Loan Processor
Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.. Compiled closing packages containing all necessary documents required for funding.. Reviewed credit reports and financial information to evaluate creditworthiness of applicants.. Researched escalated problems related to loan processing activities.. Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.. Reviewed appraisals to ensure accuracy of value estimates.. Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.. Reviewed loan applications for accuracy and completeness.. Monitored progress of each loan application from start to finish ensuring timely completion.. Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.. Set up debt payment plans based on client credit, income and assets.. Participated in continuing education courses to stay current on industry trends and changes in regulations.
Customer Service Sales Representative
Answered customer inquiries via phone, email, and chat.. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.. Conducted regular follow-up calls with customers after resolving their issues.. Resolved customer complaints promptly and efficiently.. Provided customers with information regarding plan features, pricing, and availability.. Maintained accurate records of all insurance transactions using computer software systems.. Assessed customer risk levels and recommended appropriate coverage options.. Developed and implemented comprehensive insurance plans for clients according to their individual needs.. Gathered detailed information from customers prior to transferring to a broker before offering quotes or making recommendations.