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Customer Service Specialist with 5+ years in client support
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Competencies
Effectively understands customer needs and concerns to tailor solutions.
Addresses and resolves customer issues efficiently through analysis and empathy.
Maintains clear, empathetic communication with customers and team members.
Builds rapport with clients through follow-up and tailored support activities.
Education
Languages
Summary
Dedicated to providing empathetic and efficient customer support, with proven experience in handling complex cases and proactive communication strategies.
Key Achievements
- Handled complex escalation calls, resolving diverse customer issues at Concentrix.
- Participated in a key project for a major POS company, enhancing customer communication and issue follow-up.
- Created leads, opportunities, and quotes, demonstrating proactive engagement and documentation.
Experience
Customer Service Representative
Answer calls for customer with multiple inconveniences and provided with different solution for each customer., Handle escalation calls for those customer with difficult/special cases.
Customer Success Representative
I was part of a special project team for an important POS company of the USA, during this time, we had to ensure a good communication with the customers, follow up with them in order to clear any problem and avoid any possible inconvenience, we did this by creating leads, opportunities and quote's creation if needed, always showing a good listening skill and being empathetic with the customers.