This is my profileContact via CazVidThis profile is written in Spanish
Hector
Supervisor en Teleperformance Colombia con experiencia en Atención al Cliente y Análisis de Crédito
Contact
Competencies
Capacidad para liderar y motivar equipos, logrando alcanzar metas y mejorar procesos operativos.
Experiencia en revisión, validación y recuperación de créditos, optimizando procesos y resultados.
Habilidad para ofrecer soporte en inglés y español, garantizando satisfacción y fidelización.
Capacidad para crear y gestionar bases de datos, macros y reportes para mejorar la toma de decisiones.
Experiencia en ventas directas y desarrollo de estrategias de marketing para productos artesanales y servicios.
Education
Languages
Summary
Héctor González es un profesional con amplia experiencia en supervisión, análisis de créditos, atención al cliente y gestión administrativa, con habilidades en liderazgo, ventas y desarrollo de procesos eficientes.
Key Achievements
- Lideró un equipo de 20 personas, asegurando el cumplimiento de estándares de calidad en una campaña internacional.
- Implementó procesos de revisión y validación que mejoraron la eficiencia en la gestión de informes crediticios.
- Desarrolló estrategias para recuperación de cartera vencida, logrando incrementar la recuperación en el sector hotelero y seguros.
- Creó y gestionó bases de datos y macros en Excel para optimizar el seguimiento y análisis de ventas y cobros.
- Dirigió proyectos de marketing y ventas de productos artesanales, alcanzando mercados nacionales e internacionales.
Experience
Supervisor
Led a team of 20 individuals for a North American campaign, monitoring calls to meet quality standards.
Customer Service Advisor
Provided customer service in English for a North American company.
Credit Analyst, Investigations, and Collections
Organized and reviewed documentation submitted by tenants and their co-debtors interested in renting a property through a real estate agency or directly with the landlord., Validated reports from credit bureaus., Assessed the debt capacity of tenants and their co-debtors to acquire new obligations., Conducted phone calls with each applicant to confirm the authenticity and consistency of the attached documentation., Uploaded the verification results into the system for real estate agencies to receive positive or negative responses.
Commercial Advisor
Conducted phone sales for Life Insurance to individuals from various cities, upon approval of their rental applications., Managed Excel for creating macros and databases to track daily and monthly calls and sales.
Pre-Litigation Portfolio Manager, Investigations and Collections
Managed the recovery of real estate portfolios (rentals, administration, and public services) in various cities., Created and managed databases for tenants reported overdue by real estate agencies., Developed friendly contact with tenants to understand the reason for delinquency., Implemented strategies to negotiate or recover full payment, allowing the return of contracts to real estate agencies.
Treasury Assistant (Past Due Accounts)
Developed strategies for recovering overdue accounts (30, 60, 90, 180 days) from corporate clients of the hotel., Managed the database for companies associated with the hotel., Worked with clients who hosted events and stayed at the hotel.
Director
Created and marketed handcrafted products (bracelets and necklaces) both nationally and internationally., Developed marketing strategies to identify prospects and build customer loyalty., Analyzed product acceptance in specific cities and countries., Hired local artisans for production.
Administrative Position
Created a customer database., Sought new clients, corporate alliances, and partnerships with plastic surgeons in the city., Developed customer loyalty strategies., Managed accounting indicators for the clinic's administration., Negotiated with suppliers to acquire necessary medical supplies.
Commercial Advisor
Sold advertising space in a free-distribution magazine across major Colombian cities., Sought and retained clients within the health, aesthetics, and beauty sectors.