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Héctor
Customer Service Rep with bilingual skills and call center experience
Video resume
Customer Service Representative
I have previously worked providing customer service in a call center for a hospital, the tasks I performed in the call center where: inbound and outbound calls, chat attention and social media attention/mediation.nAlso, as an independent consultant for the T.O.V.A Company, I provided online assistance to clients by training them on the use of a specialized test and also helping them set up their own hardware and software. My skills are: attentive listening, empathy, problem solving, creative.
Contact
Morelia, Michoacán de Ocampo, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled inbound and outbound calls, chat, and social media support, ensuring client satisfaction.
bilingual CommunicationAdvanced
Fluent in English and Spanish, facilitating effective communication with diverse clients.
Technical SupportIntermediate
Assisted clients with hardware and software setup, providing online guidance and troubleshooting.
Empathy and ListeningAdvanced
Practiced attentive listening and empathy to understand customer needs and resolve issues.
Summary
Experienced bilingual customer service representative with call center and online support background.
Key Achievements
- Provided inbound and outbound customer support in a hospital call center environment.
- Delivered online client assistance for hardware/software setup and specialized testing training.
- Demonstrated attentive listening, empathy, and problem-solving skills in diverse customer interactions.
Skills
Customer Service bilingual CommunicationTechnical SupportEmpathy and Listening
Published on CazVid - Jul 3, 2025