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SD Tech
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Competencies
Demonstrated experience with Excel.
Demonstrated experience with Assertive Communication.
Demonstrated experience with Focused on Results.
Demonstrated experience with Fast Learning.
Demonstrated experience with Numerical and Mathematical Skills.
Languages
Experience
SD Tech
Follow up on user’s tickets, Performing TS on user’s computer, Manage multiple issues at the same time, Multitasking (email, phone, chat)
CSR
Tracking delivery, Orders follow up, Policies review
Customer Service Representative
Customer's reservations management, Solve IT issues based on the reservation, Manage sensitive information, Management of virtual platforms
Customer Service Agent
Troubleshooting tech issues with customers, Creation of IT tickets, Adaptability and flexibility to different environments, Find solutions to IT issues
Virtual Assistant
Management of customer's mails, agenda, and meetings, Collect information, Multitasking and support to the customer