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Hazel
Front Desk Supervisor - Former Front Desk Receptionist
Contact
Competencies
Experiencia demostrada en K-12 English Language Arts (ELA).
Experiencia demostrada en Business English.
Experiencia demostrada en English for Specific Purposes (ESP).
Experiencia demostrada en Phonics & Literacy Development.
Experiencia demostrada en Adult Education.
Education
Languages
Summary
Front Desk Supervisor - Former Front Desk Receptionist buscando nuevas oportunidades
Experience
Language Arts & Soft Skills Specialist / Corporate Trainer
Designed and delivered immersive English language, phonics, and communication modules for non-native adult learners.. Conducted diagnostic assessments, individual performance evaluations, and targeted coaching sessions to build fluency, grammar accuracy, and professional presentation skills.. Utilized interactive educational tools to foster dynamic learning environments and drive measurable skill progression.. Tracked learning metrics and adapted instruction methods to accommodate diverse adult learning styles.
Front Desk Supervisor - Former Front Desk Receptionist
Supervised daily front desk operations, check-in/check-out procedures, and concierge services for an executive long-stay property.. Directed and scheduled front office personnel, ensuring full compliance with Marriott global service and safety standards.. Acted as primary escalation point for guest inquiries and complaints, achieving high resolution rates and maintaining guest satisfaction scores.. Facilitated seamless cross-departmental coordination between Housekeeping, Maintenance, and Security to optimize room inventory and property presentation.. Trained new front desk receptionists on PMS software, billing accuracy, and high-touch VIP guest protocols.
Elementary English Subjects and Homeroom Teacher - 1st & 2nd grade
Developed and implemented comprehensive English Language Arts (ELA) lesson plans for 1st and 2nd-grade primary students.. Taught foundational reading, writing, listening, and speaking skills using interactive visual aids, storytelling, and phonics programs.. Maintained active classroom discipline and built a supportive, encouraging environment tailored to early child development.. Evaluated student performance through oral exams, quizzes, and projects, delivering constructive feedback to parents during academic progress conferences.