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Haydee
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Competencies
Demonstrated experience with Oracle E-Business Suite (EBS).
Demonstrated experience with Incident Management.
Demonstrated experience with Customer Relations.
Demonstrated experience with Issue Resolution.
Summary
Professional profile
Experience
Production Support Associate
Provide production support for Order Management and Vendor Management processes in Oracle EBS.. Investigate and resolve system, order, and vendor-related issues.. Coordinate with stakeholders and vendors to ensure smooth business operations.. Perform data validation, issue analysis, and documentation while meeting SLA requirements.
Customer Service Representative
Supported insurance claims processing through accurate data entry and documentation.. Maintained customer and policy records while ensuring regulatory compliance.. Conducted reporting and service-quality analysis to support operational improvements.
Customer Service Representative
Handled high-volume inbound customer interactions and inquiries.. Resolved customer concerns and identified opportunities to generate sales leads.. Consistently achieved performance and customer satisfaction targets.
Customer Service Representative
Delivered professional and empathetic customer support.. Managed customer inquiries, complaints, and account-related concerns.. Maintained accurate records and met quality performance standards.