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Application Support Engineer
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Competencies
Supported AWS IaaS, PaaS, SaaS services and monitored cloud activities.
Ran SQL queries and managed Oracle, MongoDB, and MySQL databases for troubleshooting and data updates.
Utilized Kibana, ELK, Grafana, New Relic, and CloudWatch to monitor system and application performance.
Monitored Kubernetes microservices clusters and managed containerized environments using AWS and related tools.
Configured and managed SSO, SAML, SSL, and IAM solutions including Okta, CyberArk, and Active Directory.
Education
Languages
Summary
Results-oriented Application Support Engineer with over 5 years of experience in cloud services, database management, and monitoring tools. Adept at troubleshooting complex issues, collaborating across teams, and supporting cloud-based infrastructures.
Key Achievements
- Provided Level 2/3 support through JIRA, troubleshooting logs, and managing incidents.
- Collaborated across teams on AWS cloud services, Kubernetes, and database management.
- Authored and updated knowledge base articles to improve support procedures and best practices.
Experience
Application Support Engineer
Provide L2/L3 support through JIRA with change requests and incidents., Recreate and troubleshoot log errors., Collect and troubleshoot organization logs, alerts, data and metrics in dashboard., Collaborate with teams on pending tasks and activities across AWS cloud services- IaaS, PaaS, SaaS.,...
Application Support Analyst II
Coordinate application integration and decommission., Application lifecycle management change requests to configure SSO, SAML and SSL certificates for authentication and authorization and encryption purposes., Monitor Kubernetes microservices clustering with ELK’s- Kibana, Grafana and New Relic.,...
Application Analyst
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration.
Cybersecurity and SOC Analyst
SOC Analyst involved with installs, monitoring and technical Support to (SIEM) TLC. (Tripwire Logic center), Monitor logs and events with threat detection system (IP360), Collect config files from Win-Linux servers, network, file, cisco, database, oracle., Use Unix commands to login and make...
Application Support Engineer
Used PowerShell to monitor and run scripts and commands to fix user errors in SaaS apps., Monitor and check log errors, fixes, and installs to windows Servers., Run scripts and queries in Mysql, Oracle SQL to eliminate errors and update tables., Assign GPO settings to users and computers in AD.
Operations support analyst
Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.
Customer Support Specialist
Provide helpdesk support to customers and clients with their healthcare products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory-DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.
HRBP specialist
Act as POC for HP employees worldwide., Help employee query guidelines, HCM, Benefits, Talent, Benefits, Payroll and Time Tracking., Used workday as primary tool for analysis and CRM for inquiring information and updates.