Hany - Customer Service Agent with bilingual expertise in client support

Panamá, Panamá, Panamaen

Provided bilingual customer service at Alorica, addressing diverse client inquiries.

Supported team in managing customer interactions efficiently and effectively.

Published on CazVid

Summary

Dedicated customer service agent with bilingual capabilities and experience in handling diverse client inquiries. Adept at communication, conflict resolution, and supporting team objectives in fast-paced environments.

Key Achievements

Gained proficiency in customer support, communication, and problem resolution.

Skills

Customer ServiceIntermediate

Handled customer inquiries and resolved issues efficiently in a support role.

Bilingual CommunicationIntermediate

Communicated fluently in two languages, enhancing service accessibility and client satisfaction.

Conflict ResolutionIntermediate

Managed customer concerns and facilitated solutions to ensure positive outcomes.

Team CollaborationIntermediate

Collaborated with team members to address customer needs and improve service delivery.

Languages

English(Advanced Oral Level, Advanced Written Level)

Experience

Customer Service Agent (Bilingual)

Alorica Company

October 2021 - April 2023

Education

Dalian Maritime University

Master's Degree

Completed 2025

Technological University of Panama

Bachelor

Completed 2022

More candidates in this field

Discover other professionals with similar experience

Lesbia

Customer Service Agent with 3+ years in client support and communication

Masaya, Masaya Department, Nicaragua

Sebastian

Bilingual Customer Support Specialist with diverse hospitality experience

Lima, Lima Province, Peru

Juan

Customer Service Agent with proactive approach in client support

Guate, Guatemala, Guatemala

This is my profileContact Hany