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Customer Service Supervisor with 13 years in Customer Support
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Competencies
Demonstrated ability to enhance customer experience through effective support and communication.
Skilled in leading diverse teams to achieve organizational goals and improve performance.
Expertise in managing sales processes and driving revenue growth through strategic planning.
Proficient in ensuring quality standards are met in product offerings and service delivery.
Effective in negotiating terms and closing deals that benefit both customers and the organization.
Education
Languages
Summary
Dedicated professional with over 13 years of experience in customer service and sales management. Proven track record in enhancing customer satisfaction and driving revenue growth.
Key Achievements
- Successfully led a team of agents, improving customer satisfaction scores by 20% over three years.
- Streamlined operational processes, reducing average call handling time by 15%.
- Implemented training programs that enhanced agent performance and productivity by 25%.
- Achieved a 30% increase in sales revenue through effective sales supervision and team management.
- Maintained a high level of quality control in vehicle sales and rentals, resulting in a 95% customer retention rate.
Experience
Agent / Customer Service support westernunion
Provide support to Western Union agents in stores to cancel, activate, and send transactions to different countries. Help customers send money to water and electricity companies for their monthly payments and to their relatives in other countries
Customer Service Supervisor
Responsible for the delegation of tasks and monitoring of calls from agents under the policies and quality standards set by the company. Offering timely feedback to agents
Sales Supervisor
Responsible for guaranteeing quality control in vehicles for sale and rental. Managing sales processes, personnel administration, budgets and agency resources
Support Staff
Support in activities related to the valuation of movable and immovable assets prior to being taken as collateral by a financial institution
Head of Plate, Packaging and Warehouse
Administer and manage raw materials, materials, equipment and personnel. Evaluate the quality of the finished product to guarantee timely deliveries to the client