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Guido
Customer Service & Technical Support Specialist with 7+ years in B2C
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Competencies
Handled customer queries and support for over 7 years, ensuring client satisfaction and issue resolution.
Provided technical assistance and troubleshooting, supporting clients with product-related issues.
Engaged in sales activities, promoting products and services, contributing to customer acquisition.
Participated in quality assurance processes to maintain service standards and improve client experience.
Utilized strong interpersonal and communication abilities to effectively interact with clients and team members.
Summary
Dedicated professional experienced in customer service, technical support, sales, and quality control, with a proven ability to adapt to remote work environments and diverse customer needs.
Key Achievements
- Worked for 7-8 years at Colt Center, building expertise in customer service, sales, technical support, and quality control.
- Transitioned to remote work for 3-4 years, demonstrating adaptability and self-management in a home-office environment.
- Developed strong interpersonal and communication skills applicable across diverse groups and situations.